Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.


The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the local minor injuries unit at Croydon Hospital Accident and Emergency Dept.

Also in the event of poisoning or overdose, then you should attend the local Accident and Emergency dept.

Urgent Problems during Surgery Hours

Either visit the surgery, or telephone 020 8640 4445.

There is an emergency doctor available from 8am till 6:30pm for appointments and home visits as the emergency doctor deems necessary.

An emergency walk-in service runs from 8am till 10:30 am in the morning and 3:45pm till 6:30pm in the evening.

How to Get Help when the Surgery is Closed

Please telephone 020 8640 4445, and if the surgery is closed a recorded announcement will tell you how to seek medical attention out of hours.

Our of hours access is currently provided by the NHS 111 service which is monitored by NHS England and Merton CCG to specific standards.

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.